Our Reviews

Hunter did a great job walking us through the purchase of our new Chevy Trax. He made the process easy and was very friendly!

They asked me to drop it off. It only took 2 days to get the repair done. Thankfully because I'm very busy with work. They did a great job and I'm happy with the service.

Great customer service

In BBC and out in about an hour. First time that’s happened. Good job.

It was not good at all. I dropped my truck off on April 7 and didn’t get it back until May 13. I got the run around. Conflicting stories from the liaison and the mechanic. Luckily I had an extra vehicle but put way more miles on it than I wanted. Basically what I comes down to, is it sounds like since it was warranty work, and went over the prescribed time, the mechanic starts losing out on money opportunities. So they would rather work on cash customers. I got feedback from mechanics at other shops. I do not know for certain that this is the case, but it sure seems suspicious given the amount of time they had the truck and when I went in on the 13 to ask in person, I was told they were going to make my truck priority and lo and behold, it was done in a half hour. Not a very happy customer at all.

Our Rep was Wendy Green - she was very helpful and Through- with keeping us updated on our vehicle. She has a great personality and fun to do business with.

I got right in at my scheduled appointment time and the service was done quickly. The guy behind the counter answered my question politely and professionally. I appreciate the text notification when my vehicle was done. Keep up the good work.

Took a day to get a call back. Issue was misdiagnosed, once original issue was resolved the headliner was left very dirty and now interior dome lights will not function. Very disappointing with the amount of money I spent and I have to go back when I live an hour away.

Impressive experience with my 2024 Z06. Andy and the technician did a wonderful job taking care of my special car. Loved the video walk around/under my vehicle. Good job!

Kim and her crew were amazing. Made this experience fun and easy. We drove from Portland to pick up the car and she made it worth every mile we drove.

Transaction was smooth and speedy. No surprises. Dave Patton was great.

Everyone at the store was Great! Super easy to do business with and very professional. Jack and Dan were awesome. I will recommend people to Knudtsen Chevrolet. I really like the fact that it’s a locally owned Dealership and not a Nationwide Group. You can really tell the difference. Love the Truck. Big Mahalos to everyone there.

it was a wonderful experience. I got the truck I wanted, and did not spend hours waiting.

I had some lady call me to remind me of my appointment but the truck had been at the dealership for 4 hours. Then the real reason for the call she wanted to sell me a car, that's bullshit. If you are that hurting for sales reduce your price or give 0% interest. Technician called and sent a video (nice touch) about oil and transmission cooling lines were leaking. The tech said there were some drips of oil on the floor. The video did show some oil marks but the truck was parked in my shop for 4 days prior to the appointment and there was no oil on the floor. The real reason the truck was in the shop was for service trailer brake light continued to come on and you could not dismiss the warning. The technician could not get the warning to appear and finally they said lets replace the control. I agreed but I have only driven the truck from the shop to home so I can't tell you if that was the problem. The tech called and advised the truck was ready. I asked what the total bill was and was given an amount. When I showed up to pick up the truck and I pulled out a credit card I was advised that there is a 3.5% charge for credit cards. I pointed out that I asked for the total amount and nobody said a thing about additional charges for credit cards. There was nothing on the counter advising customers of the additional charge which is what most businesses do post the fee for credit cards right on the counter. Your customer service guy really could have cared less. He said the information was on the emails that were sent to me. Well I don't use email but 2 times per week, the text that was sent to me updating me on what was being done on the truck had nothing about additional charges for credit cards. Then your customer service guy said who was your tech, I could not remember his name but after asking about it several times he gave me the names of the techs, it was Lucas who was standing 10-15' away. Lucas said is that Bill, the customer service gut then asked if there was anything else. I said well we will see if the "repair " even solves the problem. The customer service guy walked away and Lucas said Bill if that warning light gives you trouble let me know (at least Lucas provided that information 1 point Lucas). As for the customer service guy minus 10 points and I will think twice before coming back

My experience has been great with everyone at the dealership!

Another of many uncomplicated service visits. Good job everyone that helped me.

So thrilled with the new video of our cars check up! So very cool! Thanks!

Good wouldn’t set up appointment to look at car speaker. Just told we’re not looking at it today.

Andy always does a great job, always greets me with saying my first name, he so pays attention to customer service which makes me keep coming back. Randa Powers

This was my 1st service on my new 24 Silverado I purchased 6 months ago from you. My first impression was that customer parking is sure in short supply. The service advisor Andy, doesn't appear to want to spend much time with his customer and it shows. Perhaps he is too pushed or perhaps some other reason. When I got my pickup back the svc checklist said oil was changed and oil life indicator reset. The indicator was not reset, so clearly the tech missed that. This always causes a customer to wonder what else was missed. ( I worked in the automotive trade all my life, and 20 years of it was at Rogers Toyota in Lewiston ) There is much to be gained with continued employee training with emphasis on customer satisfaction. I also will say I went away a little disappointed because of this and the service didn't even include a car wash which it could've used. A little more attention to detail by the svc writer, the tech and car wash attendant would've produced a completely different impression for me. Thank you for the opportunity to comment, I will keep coming back to Knudtsen. Clay Norton

I have been taking multiple cars here for at least 3 or 4 years and this is was probably my last time. You wanted to charge me $100 for a half hour service rate to see if my sensors are faulty on my breaks. Instead of the just getting more money out of me to see if another part is broken. Just fix it or replace it for the same amount of money. Then I wouldn’t be paying double. You are not saving any money for the customers and it’s showing.

The service department was fast and friendly

Excellent job, the truck drives like new again!

Walk In by a truck and walk out that's what I like don't need to sit and wait all day

Great people

Happy with my purchase

Very good service

It was friendly and professional.

I was greeted promptly and professionally when I arrived. Randy Johnson texted me with updates as my Corvette was being serviced. He was great. My sales associate Leon Duplessis set up the service appointment, taking care of me a year after the sale. These guys are stellar. Please thank them. My experiences at your dealership have been excellent and I appreciate it. Regards, Dale Ehrmantrout Jr.

Really great experience

Your service department is horrible. They can’t even answer questions about service the recommend. I’m not sure I’d buy another vehicle there based on how poor your service department is run

Fast friendly service

It was a great experience! Everyone was so nice and was able to participate in the horse race on tv 😃. Took my husband to just look “wink wink 😉 “ and Justin presented the trucks very well. He made sure that we understood the features and the difference between the two trucks we were trying to decide on. This is my husbands first brand new vehicle and I’m so pleased with the experience. Thank you!! 😊

Arthur was excellent to deal with. No pressure let mom i decide on purchase.

Sherry turned a negative experience into a great outcome, I walked around the car lot for about thirty minutes, I found a vehicle I wanted to look at but no one was around. I saw a group of car salemen, chatting and laughing in front of the main doors, they saw me but didn't come toward me. Then I saw another gentleman walking around going from car to car, he avoided eye contact, this was around 1100, I finally became frustrated and went inside to just ask for a vehicle price list as the website did not have the vehicle I wanted on it. Before I could get to the receptionist, I was a approached by Sherry, she asked if I needed something. I said yes, I wanted a pricelist and she was more than happy to assist me. We then got the keys for the vehicle, Sherry went through all the buttons on the car, showed me how everything worked and we went for a test drive. We completed the drive, I told Sherry I needed to talk with my husband, we exchanged information and I told her I would be in touch. We returned that evening to have my husband drive the vehicle, Sherry showed him how everything worked on the vehicle as well. We told Sherry we would be back the following day to have our vehicle appraised. I returned the following day to get my vehicle appraised and complete the deal. WE completed the paperwork, and things were moving along well, until we looked under the hood, the engine was dirty, there was a loose piece of plastic, that is supposed to cover the radiator, and we concerned about the tired, and just like the superhero she is, Sherry swooped in and sent the car to service, she also remedied a tire situation by allowing us to trade out another set tires. While all the finance papers were being signed, we got our final look at the vehicle once it was returned from getting detailed, the engine part in place, and the tires switched. We did one more look over and noticed after the detail they neglected to wash the roof of the car. So Sherry sent it back to detailing. The evening was coming to a end and our 2021 Tahoe was returned to us. In sparkling condition, We love the car, Sherry did an amazing job. So we were surprise two days later when all the tire alerts went off, it seems we had a issue with the new tire sensors were not matched to the vehicle. I called Sherry and she answered on a Saturday and told me to come down and we could get it remedied. I came to the service area and they got my car right in, and we were told we could go to one of the local commercial places and see if they could match our tires to our car or have the services department take care of it. We opted to have the service department take care of it. We were scheduled for the following Wednesday. On Wednesday we did have some confusion with the service department on what services that needed to be completed. The main takeaway, Sherry is an asset, if I had questions, she had solutions, she has great follow through and gave excellent customer service and follow up. The service department tho very nice and cordial, I feel hesitant to not double check their work. Finally my rating for this purchase 10 stars for Sherry 8 stars for Service/Detail- related to miscommunications and a empty gas tank at purchase We will buy from Knudtsen again.

My beatiful car is like new. Deserves good care. So l keep coming back.

Great

Customer service was excellent and super friendly. That being said the job of adding the rear fender plastics was just slapped on to say it nicely. I will be bringing it back it to have them fitted properly.

Hunter was absolutely amazing! By far, hands down the BEST salesmen I've ever encountered! The whole experience was great. I am very happy!

Wen dy was awesome as always!

It was great

Friendly fast good overall

Courteous & professional as always. However, a request was missed and I'm a bit frustrated with it. When I called to make the appointment, I explained that I wanted the oil changed and that I had a sensor warning for 'low coolant' that came on every time I drove the truck. I checked the coolant myself and it was never low and the truck never got hot. It was 'noted' over the phone. I repeated this concern when I checked in for my appointment. When the servicing was complete, nothing was said about it. When I got to the truck and started it up ... the same warning message appeared. I went back in, told the service writer and he said ... " Oh, we'll need to schedule another appointment for that. We'd have to run diagnostics and that's done in a different department and would cost $200 just to check it out. It's probably a bad sensor. It's a common issue in these trucks". In my opinion, there were 2 prior opportunities to tell me this. I'm not concerned about the cost. I just wanted it fixed. That was the whole point of going in there. It's just short of a 1 hour round trip drive to the dealership. I waited almost 2 1/2 hours for the servicing (I was told in advance when I got there that it would take that long. I assumed part of that time was because of the added cooling system check). Now, I have to consider going back again? I'm not sure yet if that's going to happen.

It was great! Dylan kept me updated on the status of my car.

Great. Salesman “Leon” was top knotch. Can say enough good about him.

We spent the day at several car dealers and KNUDTSEN was our last place for the day. Amanda was an amazing salesperson, she treated us like she knew us forever and she took a liking to my spouses humor. Also the financing was spot on and we enjoyed working with him on our purchase. Zingy was amazing! We loved ve our truck! Thank you for treating us so well!

Everyone there is friendly, helpful and great to work with, especially Johnson.

Very good. Great service, very quick. All around great experience.

Not sure where to start on this. I brought my pickup on May 2nd for a few minor repairs, one being the XM satellite radio. The XM satellite radio was misdiagnosed and had to be diagnosed a second time with my help. I finally got my pickup back on May 8th. When I received my pickup, the headliner was left in a very dirty and greasy state from the XM satellite radio antenna replacement. Upon further detail my interior dome light would not function. I contacted the dealership immediately and was not able to be scheduled until June 5th for the repair of the dome lights. During this months' time span, the sunroof and rear slider ceased to function. When I brought my pickup back in on June 5th, the above mentioned had to be diagnosed and it was found that the wires had been crushed from the headliner being reinstalled from the XM satellite radio antenna repairs. I waited at the dealership for 6 hours for these repairs to be completed as to which it is still not completed as the lights in the sun visors are not functional. I was told that I would be receiving a call from the dealership to complete the repairs and that the headliner would be cleaned when repairs are completed. I also had an oil change completed on my pickup and the video of the service being completed that was sent to me was not even of my vehicle but someone else's. As of today, June 16th I have not heard from the dealership to be scheduled for completion. I live 50+ miles away from the dealership so each time coming and going, I have spent 2 hours of my time driving, consuming fuel, and missing a day of work on June 5th. Like stated, I am still waiting for a call back for final repairs to be completed as communication seems to be lacking. After buying 2 vehicles from the dealership and having other services done in the past, it is very disappointing to have these issues that seem to be continuing.

Justin was very helpful and knowledgeable about our needs for our new car and listened to all our questions and had great answers to all.

I recently bought a truck from you guys and the trailer lights didn’t work. When i asked if you guys could fix it for me, I was told i had to deal with my salesman to find out if you guys would pay for it to be fixed. Then i had to wait a month for my truck to even to be looked at. I heard back same day about what the problem was, but nothing for 2 days. And when i did hear from you guys it was to tell me that it was something else causing the problem then the first thing you guys tell me. And i was told GM no longer makes the part so you can’t install after market parts because it can’t be “warrantied”. You guys just didn’t seem like you wanted to fix it or stand behind the truck i recently just bought from you guys. So i will no longer be buying vehicles from you guys and i will not be recommending your dealership. Which sucks, because i really liked dealing with Jack and Tyler.

Tyler was a pleasure to share the Z06 experience with! Small miracles go out to Alexis for grabbing the golden ring on the last lap! Thanks Alexis!!!! Thanks for all the updates and sharing your boys with me on that special Saturday arrival, Tyler!!!

Service does a good job

It was a nice easy conversation I had with Justin Tucker. He was very pleasant and not pushy.

Justin was the best vehicle dealership salesperson I have ever experienced!! During my lifetime, I have purchased many, many vehicles, and Justin is the best!! Justin was very knowledgeable, professional, patient and polite while I test drove a couple vehicles and decided on which to purchase. He went above and beyond to ensure that I was comfortable with the purchase. Thanks so much!! It is much appreciated!!

The appointment was made easily, drop off at service bay is convenient, the tech made a video and explained the condition of all checked components, and advised if anything was in need of service beyond the oil change I was there for. My concerns regarding next maintenance actions coming up were answered while paying abs I was escorted to the vehicle. Well done TEAM!

My service rep was Wendy Green. She did an excellent job explaining services I was going to have on my vehicle. I feel confident with this dealership.

Part for recall unavailable

Helpful and on time

Great experience thank you Gary! You are the best!

Pretty simple. I drop the truck off, they do the work. Wait a hour or 2 and im done

Excellent communication and the video was great to see .

I came in a day early on accident and they were still very nice and accommodating told me they would get me seen since I was there. I’m guessing they had some sort of opening, but I still really appreciate not having to come back! Also, they were extremely thorough with my inspection and kept me updated on the entire process the entire time! Thank you

Great service only took 30 minutes to install our rain deflectors on a very busy day.

Everyone was very friendly and easy to work with!

Unbelievable service from Johnson, every single question we had was answered with professionalism and he even came to our house to help us setup our garage door opener and go over the whole car with my wife since she couldn’t make it to the dealership, I will never buy a car from someone else

Great help from Kevin and Hunter. Both were knowledgeable and easy to talk to.

Justin and Tyler were both great in securing a new Colorado after my previous 2023 Colorado was totaled in an accident.

Excellent service.

My experiences at Knudtsen have always been good!

Quick turnaround, kept in the loop regarding additional services.

Everyone is great there! It was a little longer than I was first told, but they let me know.

What's to say, they are the best.

Knowledgeable professional and kept the customer informed

We got in at scheduled time and vehicle was ready when promised. Waiting area was comfortable with beverages, snacks and phone charging available.

This was a follow up appointment to fix a faulty sensor that was not addressed last week. I appreciate the call back to get it taken care of. Thank you.

Fast, Easy and convenient

Had oil change , tire rotation and cabin filter changed. Only problem was after tire rotation the tech did not adjust the tire pressure, same problem the last time I brought my truck in.

This was our first visit to Knudtsen Chevrolet to have our truck serviced, as were were traveling through the area. We were greeted and told it would take 90 minutes and to enjoy refreshments in service lounge. The lounge was clean and well stocked. The service ended up taking 3 hours! This seems quite excessive and no explanation was given, but the tech did discount our bill by $50 for the delay. While we were pleased to have our vehicle serviced the cost for oil change & new fuel filter was $396! This is much more (+$100) than we paid to have the same services at our local (Iowa) dealership. I guess services cost more in ID….?

The truck was in service for 3 weeks, with no resolution or solution to the problem.

I saw a vehicle that I was interested in on the Knudtsen website and we were given a recommendation to work with Justin Tucker. I called him and worked with him to purchase our new truck. Justin was wonderful to work with, quick to respond to messages, and get back to me with any questions I had. We will most definitely seek him out to work with in the future as well as pass on his contact for any family or friends coming that way.

I have purchased 3 new trucks from you. Have all my service work done there including body work. Each time has been a great experience. First class.

All work was completed in the prescribed time period. Thank you.

Interesting experience. Over the past 5 months in getting prepared for the servicing that was recommended/required by Chevrolet (letter sent in Oct 2024) I've talked with numerous employees. Initially a phone conversation with Service Manager (Brandon) then a scheduling employee (Dawn); when I brought the car in for service on Monday morning, a young man took my information and looked up the appointment; when the service was completed I received a phone call from a Service Advisor (Andy) and when I arrived, another Service Advisor (I didn't get her name) processed the payment/invoice. Also, the Service Advisor that called (Andy) sent a text with a video with audio from the service mechanic showing the underside of the car where the transmission service was performed to show that there were no leaks during operation. I appreciate the employees' interaction, but I would like to have further discussions as to more details of this required service by Chevrolet ( I am a detail oriented person). So, I am comfortable that the serivcing and the 70+ point inspection was all done to satisfaction, but would like to close the loop on a few questions, but I also realize it is a very busy operation and that time is scarce.

Very nice

We came in just to look as we had planned on buying next year. The sales team was so warm and friendly, and we felt no pressure to buy.

Always very friendly and helpful

Me entire experience with Knudtsen was exceptional! From my sales representative Michael to the finance man, Craig, the entire process was smooth and professional. They both understood my needs and were quick and thoroughly responsive during the entire process. It was a true pleasure to deal with both Michael and Craig. And, I was even greeted by the owner, Wayne, who was both charming and appreciative of my business. I don't hesitate to highly recommend Knudtsen for your next vehicle!

When I called to schedule the appointment, I was told the issue would be fixed within 1 day. Then, when I dropped off my vehicle, I was told you didn't have the time to do it that day. Begs the question, why make an appointment? Next, I was told it would take 3 days, then it turned to 5, and a part needed to be ordered. The whole ordeal took an entire week. Dropped it off on a Monday and had to come back the following Monday. You didn't even offer me a loaner car, and when I asked you charged $40 a day for a loaner car. My wife and my mother-in-la,w whose cars are out of warranty with their dealership,s get a loaner car for free. Being without a vehicle for an entire week when I was expected to only be without a vehicle for one day was ridiculous. As someone who has to travel for my job I was alright with it taking one day. But when told at the time I dropped my vehicle off at the scheduled appointment, you didn't have time to deal with it that day, is not acceptable. Then it turned into an entire week. Thankfully this issue was a product recall and my vehicle is under warranty but the level of customer service is severely lacking compared to other dealerships I have dealt with.

Oil service went well. No issues.

Gary and the dealership was a awesome experience I purchase a new work truck every 2 years and this was by far the best experience I will diffennity buy from gary and knutson again

Great service. Nice people

every one was friendly and got the job done quickly and correctly.

Thanks for getting our repairs rushed before our camping trip!! You rock!!

Always a convenient and accommodating

Johnson in sales is

Ashton was awesome in making the check- in to check-out process smooth. I appreciated how friendly he was. His explanation of what was going to be done was clear & concise.

Excellent experience

The person that did the video on the underneath of my car was polite and informative

Everyone was very friendly and knowledgable

As always, it can be expensive, but you get what you pay for: excellent work in a timely manner!

I brought my 2004 chevy silverado in to have a fuel issue addressed. It would only fill to 3/4 of a tank. First repair was a new charcoal filter and gas cap. Cost $1,100. Invoice said customer would need to fill with gas. Customer filled with gas. Same problem. I brought the truck back. Second attempt I was called and they had found a small metal piece in one of the gas lines. Thought was that it was constricting gas flow. Tech put 5 gallons of gas in tank bringing it to the 1/2 mark on gauge. Customer went to fill it up. Still has the same problem. Third attempt, I include cash for tech to try to completely fill tank. Tech pulls tank and determines that customer needs to pay an additional $2200 to fix the issue. I told them to put the tank back on and I would pick the truck back up. Shared this story with service manager. I told them I would not spend another penny with them. They said they would refund me the initial repair. Still waiting for refund.

In and out in 1 hour. Good service. No issues to report.

Had a good experience at my service!

Enjoyed the video of my service. Dillon was courteous and helpful

I showed up a little early and the lady who helped me waved me into the bay and helped me a couple minutes before you opened. I can’t remember her name unfortunately but she was great!

My appointment was for an oil change on my Corvette which is more complicated because of sump tank for oil. Got right in talked with technician and in to waiting room. While in waiting room a gentleman came by and asked us all if we needed anything and got water for anyone needing it. And a special feature I got a video of the technician working on my car! And before I knew it my car was done! Everyone probably hates taking a vehicle in to a dealership! So I must say my experience with this visit to Knudtsen was very different and all people I had contact with very professional and very kind. Thanks so very much ! And I will tell anyone looking for a vehicle about my experience at Knudtsen. Lewis Miller

Wendy and Dawn in the service department are outstanding. My truck broke and they managed to get me in and get it fixed right away. I appreciate them so much. The techs in the shop are awesome too. They know what they're doing. Thank you guys for taking care of me

Awesome Friendly, fast, good vommunication

Mike, and Jack were great to work with so is your financial department

Very professional....

Sherry did an excellent job of finding the vehicle we were looking for. The staff was very easy to work with, and we will buy our next vehicle from Knudtsen.

Enjoyed the video showing my service on my Corvette oil change and inspection!

It was great.

Prompt, helpful, courteous service! Loved the video of tech checking everything on my car;)

On yime

Mechanic sent video saying cabin filter and engine filter dirty should be replaced. Both were just changed less than two months ago. Also said front and rear brakes were all at 10. Odd since I just had the rear brakes changed less then six weeks ago. Then when I picked truck up, they left keys sitting on charger pad, it clearly says not to do this. A the motor was running windows down on 95 degree day.

Great. Quick

Great service! Donuts were very nice.

Dylan has always been incredibly helpful with all of my car needs. He’s honest, informative, and truly goes above and beyond. What I appreciate most is that he treats me like a person, not just a number. He even got my car in sooner than expected! Highly recommend working with him

I scheduled an 11:00 appointment for an oil change. I brought my truck in at 10:30. Work did not begin on the oil change until 2:00. My truck was not finished until 2:30.

I scheduled on line. I specifically asked not to have my air filters checked. Why? Last service, technician checked air filter, and when returned, tabs on cover were Broke, NO notification, nor replaced.

Amazing top notch customer service and skills.

Fast and professional

Always perfect. No scratches on wheels, clean job, worked very timely for my schedule...great attitude as well!

The reason I have both purchased and services all my Chevy vehicles from Knudsen's for over 40 years is the small-town friendliness while still be maintaining the quality and professionalism I have come to rely on over the years from Knudtsen's.

I’ve been a loyal customer for over 15 years. Always come back. Salesman treated me with respect and was upfront with me

Our experience was drawn out over several weeks while our sales associate found us the car we wanted, tracked it across the country, and then walked us through the final purchase day. Every step was excellent, and we are very impressed with the whole dealership as well as each individual. Especially Justin Tucker

Good sevice

professional service

Justin Tucker was great. He was patient and listened to out needs in a new vehicle. He showed us features that other dealers skipped over. When it came to finding a match that ended up being 300 miles away, he was quick to coordinate the trade and lock in the car. As far as the signing, that went well too. I appreciated the explanations of all aspects of the pricing. When a small issue was found with the car's finish, Justin was quick to work to make it right. I appreciate all of the communication and attention I have received throughout the purchase process.

Service was great. Professional and timely.

Fixed my Colorado in a timely manner.

This is our second vehicle purchased at Knudtsen. Selecting the same dealer and the same salesman says it all. Nothing but 5 star treatment.

KNUDTSEN CHEVROLET Did an outstanding job. Everyone was very helpful and very polite. My salesman went up and beyond his job to help me with questions and explain everything very well. The finance person explained everything very well and patiently, which is very helpful when buying a new truck. A very happy and satisfied customer 👍👍

Quick and Friendly service.

Overall great experience

Had my truck serviced and was very satisfied. Meant with a sales associate to purchase a new vehicle he was supposed to call me back the next day with a valuation on my used vehicle, it’s been 4days and I haven’t had any communication from him. Very disappointed.

Was great sales and parts and the service was quick. The only problem I have is when I get a quote it should be for the whole amount. I get told one one price and it $400 more than that for labor. Honestly cause don’t know if I will be going back to your service department again . I spent $40,000 on my truck there and asked if I could get it washed and that didn’t happen either really dissatisfied with the experience so far .

Wendy was awesome! She reviewed the requested service and informed me that for my model Corvette, the full service needed to be after more miles and gave me that date in 2026 it needed to be completed by. Top notch!

Service was fast, and the entire team was helpful and courteous.

Excellent service! Thank You Randy for handling my issue and getting me in.

Second time this has happened. Show up, drop my truck off on time, I ask how long it'll take as i would be waiting, was told hour and half which is standard. 2 hours later my truck has not moved, I inquire and was informed the service department is behind and it will be another hour. Last oil change I had done took 3 hours. I understand delays, but tell your customers so that they can plan accordingly when they drop their vehicle off.

Got me in and out in just over an hour. Didn't try to upsell me all the extra "filters" like some shops do. I appreciate that. Nothing worse than feeling like you're being taken advantage of.

Wendy was great at letting me know how my service was going. It went much quicker than I expected it to.

Everyone is friendly and helpful. Work was completed within the estimated time. I called to ask further questions and was treated with respect.

Everything was done in a timely manner and every one was a pleasure to deal with

My appointment was at 1:00 for the replacement of two filters. I was told it should take about 1//2 to 1 hour. At 3:30 I still had heard nothing from the service department. I called, was told my car had not even been taken back to get started. About 15 minutes later I received a call telling me the car should be ready in 10 to 15 minutes. I waited 15 minutes and left to pick-up my car. When I arrived the car was still not ready, they were waiting on a part. At 4:30 my car was finally completed. I don't understand why a part, that is fairly common, and was known to be needed that day was not in stock. The staff was apologetic once I arrived, but it was to little to late. There was no communication prior to my phone call inquiring about my car.

Keith sold me my car and he was the most helpful salesman I’ve ever come across! He was so helpful and made the experience so easy for me!

Everyone was very friendly and super helpful

Always working with Andy is a pleasure. Detail work, I was pleased and everything looked clean and job well done. Randa

I took in my Traverse due to a recall from Chevrolet

A long wait.

N/A

I arrived at 7:45 for my 8:00 LOF appointment, I planned on waiting. It took 1.5 hours before it was ready. I was able to enjoy a coffee and a donut. Your showroom continues to be a huge disappointment as it remains empty. Why? Why don’t you put your lot lizard or a collector/vintage vehicle in it?

The service was completed sooner than expected. The service writers were very courteous when I dropped the vehicle off and when I picked the vehicle up.

They did a great job of fixing all my issues on my 2021 Silverado Duramax, including the recall issue and the coolant leak. Kudos!

Outstanding service. Andy, The Service person was over the top in his helping me with our cars service and needed repair. His understanding and professionalism were exceptional.

Timely, properly, information shared, future servicing shared.

Had a problem with my car they got me in and out within the next day because I had a health concern with my dad and they put me at the top of the list. Brenda and Ashton were incredible.

Was outstanding

Took truck in for a noisy ac compressor, they said they replaced it, stillmaking the same exact noise. Took it back and they said other trucks like mine is making the same noise. It makes almost the same sound as a power steering pump going bad. I have a hard time believing that GM would put a part like that in there trucks. My 04 truck doesn't make that noise, the 2033 1/2 ton silverado I traded in for this for this truck didn't make that noise. I have also talked to other owners of the same truck about it, they didn't have a problem. So the problem stills exists and the dealer has washed there hands of the problem, says the other trucks on the lot make the same noise. I feel like they aren't taking this issue seriously. Next step is taking it to a different dealer for another opinion. We'll see what they say. Thanks for listening.

I was greeted upon arrival. My vehicle was well care for and I was kept informed and provided additional services. They took care of offering a reasonable solution to hard water stains cause by a sprinkle system.

Very friendly accommodating crew, pleasure to deal with.

Always love the service I receive with Knudtsens.

Randy, service rep, was friendly and professional. He updated me as needed since I was doing the 60,000 mile service my truck had stay over night. I understand but the next mid morning my was reading to go. He did a good job - thank you

Prompt and professional. Great communication

Everyone was very nice and worked hard to help!

I am glad I have you! Compared to other dealerships your THE best!

Hunter and the service crew did a good job repairing my front brakes, even though the service took a bit longer than expected, since the rotors were more difficult to remove and replace. Eventually, it was completed and I haven't had any further issues.

Ok

Everything went smooth and easy

Leon was very professional and showed us exactly what we were looking for. We felt no pressure and it was a good experience. We would definitely recommend Knudtsen Chevrolet.

Everything looks good other than they got def all over the fill area, and not sure if it’s an option but a quick wash would have been nice

It was a good experience and good customer service

Loved the video explanation from the mechanic! Work was done as soon as it could be, with just one Corvette mechanic it took a bit longer than I thought it would, but that's small town for ya'! Everyone was very communicative, attentive, and respectful. 100% a great experience, and thank you, Dylan (and nameless mechanic, lol).

Tech was dirty and left grease/oil/dirt on the glove box and seat cover. Service advisor said they will get it cleaned when I bring the vehicle back

One day service thank you!

The first visit I left my truck with your service deparment Saturday morning and was told that someone would look at it. No updates were given. The dealership did not look at my truck until Monday morning. I went without a vehicle for the weekend. Not sure why they even had me drop it off. One the diagnosis was done the part was ordered. I then made arrangements to have the part installed. I also asked for an oil change to be completed along with a tire rotation. I later learned that the only service that was completed on Tuesday was the replacement of the part. When my oil light was still on on Wednesday I called the dealership to see if they did the oul change as requested. I was then informed that the service that had been scheduled for Tuesday was never done. Now I have to come back yet again to have the oil change. This experience is beyond words. Your team needs to get organized and have better communication.

Dropping my car off was easy but you guys had my car for almost two full months. Granted some of that was waiting on my service contract people, the lack of communication was frustrating. After the first month, I was told by Randy at least twice that it was being worked on and it would be ready by the end of that week but later found out it hadn’t even been started yet. I had to cancel multiple appointments because I thought I would have my car like I was told I would. Please don’t tell me what you think I want to hear or what you want to have happen, please just be upfront & honest. I was as patient as possible whenever I interacted with the staff but my gosh I wanted to be a Karen too many times.

Oil change and tire rotation. Fast Service and Courteous Personnel. Excellent Service!

It was good.

Our visit was professional and pleasant , Thankyou.

Finished quickly

Johnson was very helpful,there was no pressure to buy and he was very knowledgeable.

Working closely with all departments to get everything buttoned up foe my new truck.

Love my car and working with jack mercado and Dan the finance guy

You literally went out of your way to take care of us during a hard time not only because of our vehicle issues but personal issues that we were experiencing during the time. Thank you to your management team along with your technical staff.

Services writers were kind and courteous. I like that the tech came out and asked if i wanted my old mirror head which i did. i really like that the door did not even look like it had been taken apart, but I know it was because that is the only way to install and wire the mirror

Had an issue with a part not being available on my 2500. Decided I needed a 3500 for my towing needs. After meeting with 3 different dealerships and getting the run around, I swung by Post Falls and had the new rig purchased in less than 30 minutes. It took longer to get my belongings transferred than it did to buy the truck Thank you

I always feel well taken care of at Knudtsen for all my vehicle needs. Bonus points for the service video by the tech who did the oil change work and multi-point inspection. That's was awesome!

Johnson is awesome. Also appreciated Carl. It's nice to be around so many competent young people. Everything was handled flawlessly. Thank you.

Andy is very helpful.

Excellent service!

Timely and great quality service.

Had an appointment and left in a timely manner. Good crew in service.

Everyone was great!! We had a plan when we walked in & we drove away with a new truck extremely close to our goal!!

Very patient and professional sales staff and worked through several options to truly get us the vehicle that was priced right and fit all the requirements we wanted.

I got 3 different service advisors over 30-40 days. The original price was not honored. Took forever to get a rental car. Overall pretty lame experience.

Josh Rivera was amazing! Made it super easy!

Brent in the service department was and has been wonderful to work with. I experienced good communication, responsiveness, and overall superior customer services. I love my Chevy truck but it's the service department & customer service that will keep me doing business with Knudtsen in the future. Sincerely, Travis Geib

First the wait time was over the top ridiculous. I have a 230 appt my car didnt even move till 3. I have a ring camera in my car I paid for tire rotation however that wasn't complete. Asked when car was gonna be done and the filter changed Saud doing it right now... however again I have a camera and no one was working on car until 15 min later. The service was beyond horrible.

All aspect of the service experience went well. Thx.

Excellent service

Wow..... What a great group of people. They got me in and out of service in a timely manner and were very friendly and knowledgeable. Thanks again, Wendy!

Wendy green and Dawn are awesome. They set my appointment to get my truck in and they got it done in the same day. They're very experienced in what they do. I really enjoy working with them on getting all my services done on my truck. I highly recommend them for any future services for anyone else too I'd appreciate them getting me in so fast and getting everything done right the first time. And always taking care of me.

Easy no hassle buying experience

Good service department

Great service answered all questions.

Staff is always so kind and helpful

Have bought several trucks and my kids have purchased vehicles from Knutdsen. I feel like family, as they are customer oriented. Thank you

Was as promised

Dan is a great guy and he deserves a raise.

Kim, my salesperson was awesome! The guy that had me sign the loan docs was very helpful.

Scheduling my appointment was quick and easy, and they were able to get me in at a time that worked perfectly for my schedule. The service itself was completed faster than I expected, and my vehicle was ready exactly when they said it would be. Everything was smooth, professional, and stress-free—thank you to the entire team for making car maintenance so convenient!

Kevin is the best!

Everyone is very friendly and the workmanship and kindness is awesome. Thank you.

Things were missed on the detailing side of things. Somehow the ball got dropped on the things I asked to do. I was specific prior to the work but it still didnt get finished.

Randy was the one that worked on my truck. My truck was in for a regular oil change. It was awesome. He went over everything he did on my truck sent me a video kept in contact with me walk me out to my truck. He did ann awesome job super professional, and educated about the truck and I really appreciate you guys.

Drove in, was greeted warmly and quickly. My car was taken car of right away and delivered back to me right on time. 5 stars

Keith was wonderful to work with. He wasn’t pushy but helped tremendously. He knew what we wanted and made sure it happened.

Fast and friendly

The best experience ever at a Auto Dealership!

Easy and quick

Very nice service facility and waiting room. Wish that the service representative would have reviewed the costs of each service: oil & filter for 2004 GMC K2500 Duramax diesel; rotating tires; and request to remove spare tire old cable. Overall cost seemed a bit high!

Friendly and quick. Did not have to wait very long for the service to be completed.

Friendly Had vehicle I wanted Great deal Quick process

Johnson the sales associate the met me when I arrived greeted me immediately, answered my questions, showed me inventory, explained features and price points and ultimately made a sale. He was informed, listened with intent and guided me in the experience.

Quick, friendly, very satisfied. I really like the video to show what “under the hood” things were checked with my oil change, tire rotation and car wash. Thank you.

We had a great experience.

David Patton was great! It was painless to buy a vehicle. Everyone was nice, offered us drinks and donuts, held doors for us. David even offered us Dutch Bros coffee. It was great!

Thank you so much for replacing my battery (under warranty-no charge), and fixing my headlight. The service manager Brent does an excellent job at making sure everything runs smoothly. My service advisor Dylan was awesome. There was an immediate line of communication, and it continued through completion if the job. I love the video you sent of the mechanic doing the checks on my car, informing me of a headlight issue I was unaware of. This is the best vehicle service place I have ever been to. Dawn in service and Bob, who gave me rides, were both very nice and helpful. You guys are all awesome! Thanks again Brandi R.

They were Abe to get me the vehicle I was looking for in a timely manner and were very helpful and polite through my purchasing experience

Answered all my questions. And fixed my issues.

Everyone was friendly, process was great, vehicle was diagnosed in a timely manner, prices were over the top ridiculous for everything. Took my vehicle elsewhere.

Very pleasant and wonderful

No issues with my transmission prior to going in for a 90k service, then coincidentally I have a “leak” after the service. I was told I couldn’t be seen over a month later and it wouldn’t be covered. I was told to go somewhere else to save time so I did.

Brent Green made sure everything was done on my truck

Took my concerns seriously and did everything that they are supposed to do and more. Thanks for making me feel like family.

Great experience! Tyler was so personable and professional, and helped us vehicle and deal we were looking for! Nick was so helpful with the paperwork and super nice to deal with. Will definitely recommend to friends and family!

They did exactly what was expected

Great experience!

Attentive and efficient.

It took a month to get a appointment. When dropped my truck off it for 2 days with out being looked at. It took me going in and complaining to the manager to get them to even start. Before that I had called multiple times. Once they took a look service was good. This was not the first time this happened.

Kind and informative staff. The service took all day which was longer than expected but communication was good.

I really like Dave. We came in. We test drove we talked and then we left and he did not pressure us in. Anyway he checked in with us to see if we had any other questions and he allowed my brother to be in on the transaction to make sure that I was getting the best deal for my money.When we finally came in that day and bought the Tahoe, he literally bent over backwards to make sure that we got everything we needed without a hassle. Obviously it took all day which I wasn’t keen on, but it got done and we walked away very satisfied thanks Dave for everything.

Absolutely awesome. Amanda and Neil couldn't have made it any better

Fine until you asked for payment. 3% charge on credit card. Ridiculous. Last time I checked you weren't a food trick.

Was difficult at first to get through to service and was having issue with car and told them I had to bring it in and leave it as alarms going off. Dylan was very pleasant and said bring it in and it was worked in and taken care of fast and then just needed to wait for the part but was fixed and no issues.

Brent and Ryan H did an amazing job on ensuring my car was up to date with an oil change and my 45,000 mile service. I love the video that Ryan did to show where my car was on brakes, tires , filters etc Thank you

Although my appointment was a month out. When I dropped the truck by i was told they would probably have it for atleast 2 to 3 days. Before they could look at it. Their staff stayed late got the truck in ,fix the problem that day sent video. Thankyou for quick diagnosis and fixing the problem. Happy customer.

I went in for a car service and ended up buying a car from Tyler which he had originally sold our previous one.. like always he’s tune in, patience w/my personal needs or interest the may or may not needs and set me up with the Cadillac which I would have never have considered, very happy with it so far. Thanks

Great and fast servicing.

Tyler did Great.

Very fast and friendly and tell you any problem your car might have i enjoy the waiting room as well nice peoe to visit with great job

I was rear ended a week after purchasing my vehicle so had repairs done and brought vehicle back to Knudtsen for re application of ceramic coating on the rear end. Felt like the whole exterior could have been cleaned instead of just the area where ceramic coating was applied. After buying a $70,000 vehicle there just a few months ago that would have been a courtesy I would think could be included. Disappointing.

The dealership was behind because of power outage but did a great job of catching up and got vehicle service completed about an hour before anticipated which was great! Only issue I had was when scheduling service (LOF) I told service advisor about a front collision camera/Icon out on vehicle and I needed them to look at that. When bringing vehicle in an hour drive away, agent had neglected to put that on work order. Now I’ll have to reschedule appt and being told they will need the truck for 1 to 4 days, and I can’t have a loaner/rental until GM authorizes rental even though I have a bumper to bumper warranty plus an extended B to B warranty.

I had an excellent experience at Knudtsen Chevrolet! The service team was ready for me right at my appointment time and got started immediately, no waiting around. Everyone I interacted with was professional, courteous, and respectful. They completed all the services I requested efficiently and exactly as promised. It’s great to have a dealership that values both your time and your vehicle. I’ll definitely be coming back for future maintenance!

I loved how my husband and I were treated like family! Thank you again for taking excellent care of us both!! We love our new car!! I couldn't of asked for a more amazing experience at your dealership!! If I had to go back and do it all over again, I absolutely would!! Thank you Robert, Zig and the rest of the staff for treating us with the utmost respect!! I would definitely recommend you to others that are looking for another car!!

Quick service time. 1:15min service window done in 45min.

In my opinion my contact person was worthless, I ended up talking to Brent who was great

Fantastic service!

Kim was very kind and answered all my questions and they made the purchase process very easy and stress free! If you are a Women and want to be treated with Respect - Go to see Kim Gillette at Knudtsen Chevrolet!

Very busy place, and yet Dawn and Bret took the time to make me priority, and service my vehicle.

Great as usual.

Scheduled to have service (Oil/Filter) and rotate tires on 2023 Traverse. Andy had paperwork ready when I arrived. Service was performed in a timely manner. Everyone was courteous, professional and friendly. Thanks

It was not up to previous experience. Drop off pickup for 2 day service, ends up to be 10 days. I was told that I would be contacted with diagnosis. I never received a message, I phoned 4 times without an explanation.

Service personnel are great. My only complaint is that my 2021 Traverse not even 5 years old had to have the shift control module replaced to the tune of $700+ dollars which included a $200 charge to diagnose, seems a bit high to me. This DID NOT make me happy. Obviously the 3 year 36k mile warranty did me no good. My 2004 Dodge Durango which I owned for 20 years never had a serious issue.

Everything was great. Tyler Morris is a great sales guy. Knowledgeable, super friendly, and just a pleasure to deal with. Love the Blazer

The service was great

When trying to leave after I realized the vehicle I was looking at was too expensive, I felt like I couldn’t leave without being rude because my keys were being held somewhere else and phone calls were too important. My initial salesman also felt is was appropriate to discuss extremely personal matters which made me feel uncomfortable. When I came back later that day I was passed onto a different salesperson who only cared about inputting information on the computer and getting a sale. To top it off, I had to wait approximately 45 minutes just to see the finance department which only took approximately 5 minutes to sign papers. I also mentioned to my salesperson a low tire pressure notification was on in the vehicle and I was told it would go away after driving instead of having someone remedy the situation before I left the lot.

I scheduled an appointment in September for the 7th of October. Dropped off my truck at 10:30.am on October 7. Was told by my service provider he would call me with pricing on repairs. I never received a call. On October 8 I called to talk to my service provider. He was on another line. I was told they put a sticky note in front of him & he would call me. Never received a call. I called again on October 9. I was told my truck was being worked on as we speak and the bill would be right around 5 to 5,500 and would be done by the end of next week.I called in on October 18th no one could tell me anything about my truck and my service provider would call me on Monday. I picked my truck up on Monday October 20, no work had been done on my truck.

I really love the video Brent sent with explanation of my service. Thank you.

I turned in my vehicle on Monday 13 October. Your representative informed me that it would be in the shop 1 to 3 days. On the 4th day (Thursday) I finally tried calling and reached your service shop just before closing. The truck had not been looked at due to the volume of services that week. Finally got the word that vehicle was ready at approximately 3:40 Friday day 5. My service was by appointment and the service was scheduled a month prior to(Earliest date available) my delivering the vehicle. Very poor way to run a dealership when they are unable to service the vehicles they sell in a timely and broken appointment system

Dawn, in the service department got my truck in the next day, researched my maintenance package and was just awesome to work with.

I brought my truck with a no start issue. The cp4 fuel pump failed, after two months with out my truck I got it back, drove it and one day it didn’t start. I towed back to the dealership and come to find out the fuel filter was loose. I have turned in the paperwork to get reimbursed for the tow and still have not received anything back.

Easy and friendly to work with. Brandon provided great service, fair price, and answered all my questions. Even picked me up from the airport

Friendly - good selection. Processes seemed good and reasonably quick. It was a pleasant car buying process.

Got me right in.

I only went there to get a cover put on that I bought for the back of my pick up truck to cover the bed but they sent me a video. They were super kind that was done quickly so I just love their service there.

We owned Chevrolet Suburbans for over 20 years. In 2015, we went to purchase another new suburban and the Chevrolet Suburban design changed such that we didn’t like some of the features. The new design did not work for what we wanted to do anymore. We drifted away from Suburbans and Chevrolet. We first looked at re-trying a Chevrolet Suburban in December last year. We arrived at Knudtsen Chevrolet and we were greeted by Leon Duplessis. He showed us a few suburbans and we were impressed with the new features and we were impressed with Leon. He was knowledgeable and wasn’t pushy. We weren’t ready to buy yet, so We took his business card and knew we would be back to buy from him when we were. The dealership has been excellent in all areas that we have worked with. We are very happy with our new suburban and with our business interactions with Knudtsen Chevrolet.

My salesman Leon was awesome. Also Brent in the service department was also awesome. Thank you very much God Bless. 😎🇺🇸⚔️🇺🇸✝️

All was done as promised

Very professional and timely.

Fast and friendly!

I am not sure everything is going well, after calling to get servicing for our car, and no calls for the timing, until we get to the service area, yesterday we finally got it done, thank you for getting it done.

Pretty nice experience, my only compliant is that my trade in was at a lower price than I expected. But other than that it was a smooth and trouble free transaction.

Well, I asked them to change the oil and they did.

I didn't have an experience. I kept getting emails about my upcoming appointment, to which I would reply the Knudtsen has the wrong email address. I bought a Grand Cherokee there for my son, but haven't been back since.

Great service

Work was done very well and I liked the video that was sent to me.

“ Service Boss” did an outstanding job of adjusting my service charges for this visit. Very Much appreciated!

Time to service my 2014 Silverado. Lance and Brent took care of me with great care and respect.

Fabulous care of my Corvette oil change, wiper blades, brake fluid change, cabin filter, oil filter and air filter. Car was clean and available for me on time as promised!

Very good customer service and I like the video at the end over all good experience.

I had to leave my vehicle and was offered a ride home even though I live in Spokane Valley.

Everyone was very accommodating and friendly and our sales associate (Keither) worked very hard to get us a fair deal on our trade-in

The video was an excellent showing of the work being done. Although the technician couldn't find the other issue, a call could have been placed to me for assistance. Overall, very happy with the service.

Great

I had a diesel service and purchased 4 new tires. I was called by the dealership the next day to say they had overcharged me and needed to get me a refund. I was very impressed by that service.