Confirmed Service Customer
I am first going to say that Randy and the young guy shuttling me were amazing. I had an oil change and tire rotation done. After leaving your dealership, I noticed my truck was pulling to the left which was not normal. I turned and heard like a grinding noise, which again was not normal. I pulled to the side and found that the back tire on the driver's side had only two lug nuts holding my tire on and my tire was trying to come off. I immediately called Randy and he sent the younger gentleman to rescue me. He jacked up my truck and put the missing 4 lug nuts back on. I then went back to the dealership to have them double check that all the other lug nuts were secure. This could have had very bad consequences but thankfully every was good.
Lori R.
POST FALLS,
ID

Business Response
Lori, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
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