Confirmed Service Customer
I arrived at 8:45 for a scheduled 9 o’clock oil change. It was for a simple oil change and new filter. No tire rotation, no additional services. I waited two hours. It took them an hour and a half from my scheduled time. Your website listed as an express oil change. I’m very disappointed in the service. If this is going to be the standard wait time for a scheduled appointment, you have lost my business.
Jon G.
RATHDRUM,
ID
Business Response
Jon, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (877) 270-3220 to discuss your concerns, as your satisfaction is of utmost importance to us.
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