I am very pleased with your service department ! They got my pickup in before my appointment, found and repaired a problem, and kept me informed all through the procedure. They even washed my pickup when finished.
We made an appt well in advance for a factory retro fit and oil change. Scheduled for 2 to 2.5 hrs and an hour into the appt, we were informed that they didn’t have time to finish the retrofit and we’d have to come back another day. Schedule for March, 6 months from now. No offer of a shuttle or anything to ease the process, just come back another day. You knew how long it would take and made the appt .. just because you couldn’t manage your time, we have to come back again another day and waste more of our time? Not a good look.
Matt, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please contact us at (877) 270-3220 so we can understand your situation better in order to try and turn your experience around. Thank you, Knudtsen Chevrolet CO.
Shawn, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (877) 270-3220 to discuss your concerns, as your satisfaction is of utmost importance to us.
Mark, we want all our clients to have a comfortable and stress-free experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Gary, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service was scheduled for the 12. Dropped of the car in the morning and at the end of the day they hadn't worked on it. They Offered a rental car that I would have to get my own ride to the next city to pick up. Opted to pick up my car instead and try again the next day. They got it done the second day. Also called sales a month ago about a truck. They never called me back.
Dominic, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (877) 270-3220 when you have an opportunity, and we will be more than happy to try and turn your experience around.